Canadian Diamond Code of Conduct

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Version français Code De Conduite Sur Les Diamants Canadiens




 

 


Active Monitoring Report

The Code Office conducted an Active Monitoring Program beginning in February 2014 and all were completed successfully  Five retailers were asked to submit 2 random DIN numbers for a total of 10 authentications to be done. Time was a significant factor as some of these authentications took over the allotted time to be finalized.  A number of companies had to be contacted several times in order to get the correct information.

A reminder to signatories of section 6.5 of the Code:

6.5 Code Signatories Response Time

In order to provide consumers with a reply within 30 days and given the number of possible steps in the authentication process, signatories are required to provide a written (letter, fax, email) reply to a Code Officerequest for information related to an authentication within 5 business days or provide an interim reply stating the nature of the delay and the estimated date at which the information will be available so that the consumer can be advised.  Failure to provide a timely response may be considered a non-compliance issue and the signatory may be removed from the Code.